FAQ
❓ Frequently Asked Questions (FAQ)
📦 Where is my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package at any time. If you haven’t received tracking details after a few days, please contact us.
🚚 How long does shipping take?
Shipping times vary by location:
- Canada & USA: 7–15 business days
- International: 10–20 business days
Delays may occur due to customs or carrier issues.
📧 How can I contact customer support?
You can contact us anytime at:
📧 support@snapcase.shop
We aim to respond within 24–48 hours.
🔄 Can I return or refund my order?
Yes. We accept returns or refund requests within 14 days of receiving your order if:
- The item is damaged or defective
- You received the wrong item
Items must be unused and in original packaging.
📱 What products do you sell?
We specialize in stylish and protective phone cases and accessories designed to match modern trends while offering everyday protection.
❗ What if I entered the wrong address?
If your order has not been shipped yet, contact us immediately at support@snapcase.shop. We may be able to update your address before dispatch.
📦 Can I track my order?
Yes. Once your order is shipped, a tracking link will be sent to your email so you can monitor delivery progress.
💳 What payment methods do you accept?
We accept major payment methods available at checkout, including credit and debit cards.
⚠️ Do you offer cancellations?
Orders can only be canceled within a short time after purchase, before they are processed or shipped. Once shipped, cancellations are not possible.
🛠️ What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the product, and we will assist you with a replacement or refund.